Posts tagged screen sharing tools

I do technical support every day helping people solve computer problems of various sorts. The process is that they describe their problem in a thread like forums, then I provide step-by-step procedures that they can follow on their problem computer to resolve the problem. This process is so tedious especially the volume of problems reported and the amount of typing required to simply describe the procedures to correct the issue. In most cases, to best help these people, I even need to duplicate the issue, come up with screen shots… Read More